If you are not 100% satisfied with your order, you can return your item(s) for a full refund within 30 days of purchase if the returned product is unworn, in good condition and in original packaging.
Full refunds are NOT applied to products that were shipped to the customer in the correct size, color, good conditions and that are not at fault of FashionUGo. In these cases the customer will be charged the shipping fee to and from the FashionUGo warehouse. Fees will be deducted from the the product(s) total and the remaining amount will then be refunded to the customer.
Before returning us back the package, you need to obtain a Return Merchandise Authorization (RMA) number from us. See "What should I pay attention to when I want to do a return?" below.
*All Returns received without the original shoe box will be charged a 20% fee from the product price.